At Reality Break LLC, we strive to ensure your satisfaction with every purchase you make. If any reason or concern arises, simply contact us within 30 days of receipt, and our team will be more than happy to assist in exchanging, refunding – whatever it takes! You can email us at support@realitybreakllc.com anytime with questions or comments; we’re here to help!
If the shipment results from our error, we will gladly reship your correct items at no charge or issue a refund.
In the event of non-delivery due to an incorrect address or recipient information supplied by the customer, or if the items ordered were an error of the customer, the following options may be considered for your satisfaction:
Refund submissions are processed on receipt of the goods and take 7-14 business days (depending on banking institutions and merchant providers) to process.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at support@realitybreakllc.com.
Only regular-priced items may be refunded. Sale items cannot be refunded.
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.